The future of retail
& e-commerce
The scale and profit diversification to maintain relevance and create sustainable value
The retail industry is undergoing tremendous change. E-commerce is continuing to expand at an astounding double-digit rate, in additon to the proliferation of brand direct-to-consumer, demographic shifts, highly informed consumers, rapidly evolving technologies, and radical restructuring of legacy channel segments – are all creating major industry disruption.
The fast-changing world of retail demands adaptability. Capturing organic and profitable growth –under the pressures of shifting consumption behaviors, demographics, digital technology, emerging markets, and industry consolidation– requires a shift in company focus and new capabilities.
Against this rapidly evolving backdrop, our customer-centric approach, robust analytical mindset, and dedication to working in partnership with our clients have never been more relevant.
Our team has extensive global experience with deep industry expertise, and fact-based insights. We identify solutions to complex issues, and focus on refining the retail strategy to help clients thrive and rethink what, when, and how they sell. Together with the client's management team, we produce and deliver strategies that drive growth, create competitive advantage, unlock profit and value-creation opportunities, and mitigate risk.
ACCELERATING PATHS TO GROWTHWe combine advanced analytics and AI with the client's own data to activate the full range of growth levers including expanding the core business, innovating into adjacencies, and igniting breakout businesses.
EXCELLING AT CORE RETAILWe equip retailers to offer customers a seamless shopping experience across all their channels simultaneously. With the desired customer experience and economics acting as the North Star, we design, build and scale the digital and physical infrastructure to simplify the entire customer journey – from initial contact through the entire shopping experience.
EVOLVING FOR SUCCESSConsumers expect more from retailers than ever before. We help clients to evolve quickly and embed sustainability and profitability into operations – from global supply chains to local store operations to ensuring fast, resilient, and cost-effective fulfillment.
TRANSFORMING RETAIL
Our team has extensive global experience with deep industry expertise, and fact-based insights. We identify solutions to complex issues, and focus on refining the retail strategy to help clients thrive and rethink what, when, and how they sell. Together with the client's management team, we produce and deliver strategies that drive growth, create competitive advantage, unlock profit and value-creation opportunities, and mitigate risk.
ACCELERATING PATHS TO GROWTHWe combine advanced analytics and AI with the client's own data to activate the full range of growth levers including expanding the core business, innovating into adjacencies, and igniting breakout businesses.
EXCELLING AT CORE RETAILWe equip retailers to offer customers a seamless shopping experience across all their channels simultaneously. With the desired customer experience and economics acting as the North Star, we design, build and scale the digital and physical infrastructure to simplify the entire customer journey – from initial contact through the entire shopping experience.
EVOLVING FOR SUCCESSConsumers expect more from retailers than ever before. We help clients to evolve quickly and embed sustainability and profitability into operations – from global supply chains to local store operations to ensuring fast, resilient, and cost-effective fulfillment.
Our retail consulting teams can show you how to disrupt your own business and evolve in anticipation of new disruptions.
E-Commerce – the landscape of this sector is evolving dramatically and presents both opportunities and challenges for companies that must have a differentiated value-proposition in order to survive.
Fashion & Luxury – as the pace of industry change accelerates –from consumer purchase behavior and associated channel landscape evolution to the changing role and influence of brands and retailers– having innovative and sustainable business models is increasingly important. We advise clients along the value chain: consumer insights, value proposition, strategy, product creation, supply chain, channels, and stores.
Grocery – as shifts in supply chains, channel strategies, and retail operations move into high gear we help clients meet the moment –from category strategy and management to assortment planning and optimization, pricing and promotions, personalization and loyalty, and vendor management– our work results in significant increased sales, reduced operating costs, and inventory optimization.
Restaurants – rapid shifts in consumer behavior and digital technology are forcing restaurants to reinvent every facet of the business – as new concepts and service models have raised the bar for food quality, value, and convenience. We deliver strategies and sophisticated solutions for winning a greater share of wallet from current customers and attracting new ones.
EXPLORE OUR INSIGHTS
GROCERY ECOMMERCE GROWTH
Grocers need to develop an integrated value proposition that meets consumer needs
Creating Outstanding Customer Experiences
A proven way to transform the customer experience at scale
RELIABLE GROWTH OPPORTUNITIES
Growing a business yields many benefits: however, not all types of growth pay off